Hardware diagnostic file

If you want to contact our technical support staff for help, a file that contains a summary of your local devices is helpful.

KillDisk allows you to create a summary listing file in XML format. This data format is “human-readable” and can help our technical support staff analyze your computer configuration or point out disk failures or abnormal behavior.

Create a hardware diagnostic file from the File menu by clicking the Save Hardware Info As... command.

Note: To save time when contacting our technical support staff, we highly recommend that you provide us with a hardware diagnostic file.