Common Troubleshooting Tips
Active@ Boot Disk Creator Troubleshooting:
- All the OS options are greyed out
- Ensure you have the Boot Disk Creator activated. You should see your registered name
in the application.
- Image file not found
- You have activated the freeware that does not have the boot disk image you wish to
create. Download your complete version using the link provided in your email and
reinstall the software.
- Issues formatting USB drive
- This may happen occasionally when the file system causes conflicts in Windows. Launch
the KillDisk application and erase the first few megabytes of the USB drive you wish to
use. This will solve the problem.
- Issues booting from the boot disk
- Ensure the boot disk device is set at the top of your boot priority in the BIOS
- Ensure your system time in the BIOS is accurate
- Ensure you are not booting a 64-bit boot disk on a 32-bit system. In these cases,
create a Console boot disk
Active@ KillDisk Troubleshooting:
- Disk data will not erase
- Ensure you are not erasing the system disk from the application. Use the boot disk to
erase system disks
- Data still found after a 'Wipe' operation
- The Wipe operation will only sanitize data that has already been deleted in the OS. To
sanitize all the data, including the operating system, use the 'Kill' operation
- Erased the wrong disk
- Stop the operation as soon as possible. Once data is sanitized by KillDisk, it will no
longer be accessible. Use a tool like Active@ File Recovery to recover any data that has
not been sanitized