Common Troubleshooting Tips

Active@ Boot Disk Creator Troubleshooting:

All the OS options are greyed out
Ensure you have the Boot Disk Creator activated. You should see your registered name in the application.
Image file not found
You have activated the freeware that does not have the boot disk image you wish to create. Download your complete version using the link provided in your email and reinstall the software.
Issues formatting USB drive
This may happen occasionally when the file system causes conflicts in Windows. Launch the KillDisk application and erase the first few megabytes of the USB drive you wish to use. This will solve the problem.
Issues booting from the boot disk
Ensure the boot disk device is set at the top of your boot priority in the BIOS
Ensure your system time in the BIOS is accurate
Ensure you are not booting a 64-bit boot disk on a 32-bit system. In these cases, create a Console boot disk

Active@ KillDisk Troubleshooting:

Disk data will not erase
Ensure you are not erasing the system disk from the application. Use the boot disk to erase system disks
Data still found after a 'Wipe' operation
The Wipe operation will only sanitize data that has already been deleted in the OS. To sanitize all the data, including the operating system, use the 'Kill' operation
Erased the wrong disk
Stop the operation as soon as possible. Once data is sanitized by KillDisk, it will no longer be accessible. Use a tool like Active@ File Recovery to recover any data that has not been sanitized