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Frequently Asked Questions (FAQ) for KillDisk Desktop

1. Will this workstation wipe my SaS drives?

The KillDisk Desktop only has SATA, USB & e-SATA ports, so SaS drives are not supported. KillDisk Industrial with a SaS drive compatible system would be a more suitable solution.

2. How to erase disks using Graphical User interface?

If you have connected peripheral devices (monitor, mouse, keyboard) to the KillDisk Desktop station, you are able to use the GUI to control KillDisk operations.

  • Use mouse to select a disk or group of disks to be erased
  • Click Erase Disk toolbar button, or execute Erase Disk from the context menu
  • Set Erase method, any other options (if needed), and click OK to initiate the erase process
  • A flashing green light on the disk bay LED indicates that an erasure in progress
  • You can cancel the process by clicking Stop on toolbar
  • Wait until the process is complete
  • A solid red light will indicate that disk has been erased successfully
How to erase disks using Graphical User interface?

3. How to erase disks using LCM panel?

KillDisk Desktop is able to sanitize disks without of any peripheral devices. To erase disk or group of disks:

  • Press Enter button KillDisk Desktop's LCM panel next to the LCM panel 5 times to input default password '0000' to enter the menu. Other passwords may be inputted using the arrow keys
  • Press arrows buttons to select options in the menu and Enter button to open submenus, allowing you to erase options such as Erase method and Certificate Printing
  • Select Erase All Idle Disks or Erase Disk in Bay # to erase a particular disk from Erase menu and press Enter
  • Wait until complete, current progress is displayed on LCM
  • Steady red LED disk bay light and notification on LCM screen will indicate that disk has been erased successfully
How to erase disks using LCM panel?

4. How to back up the system, preferences and user data?

  • Insert KillDisk Desktop DVD (supplied in package) into DVD-ROM drive under any Windows environment
  • After auto-play launches Launcher.exe, click Backup/Restore all data in the Utilities section
  • Insert blank USB drive (or CD/DVD); follow wizard steps shown in wizard to create a bootable disk
  • Plug in USB drive into KillDisk Desktop hardware; turn on the system
  • Press F2 to enter BIOS and set USB HDD boot priority over the internal system disk (UDinfo MDS XXX)
  • Save bootable configuration and reboot; Windows-based recovery environment will launch
  • Click Disk to Image in Active@ Disk Image tool to create a full system backup
  • As a backup source select a system disk which named UDinfo MDS XXX (1GB in size)
  • Backup destination could be any attached HDD, bootable USB drive or attached network disk
  • Follow steps in the wizard to complete backup, then remove bootable USB and revert BIOS boot priorit
How to erase disks using LCM panel?

5. How to restore the system, preferences and user data?

  • Complete the first 6 steps as “How to back up the system” to boot to the Windows recovery environment
  • Click Image to Disk in the Active@ Disk Image tool to restore a full system backup
  • As a backup source select the ADI file where you stored the backup created in “How to back up the system”
  • Set restore destination to UDinfo MDS XXX (1GB in size)
  • Follow steps in the wizard to complete restoration, then remove bootable USB and revert boot priority

6. How to restore system to factory settings?

  • Reboot the system
  • On the first screen, select Restore to Factory Settings
  • Wait until recovery is complete, the system will boot up clean (all user preferences and files removed)

7. How to re-install KillDisk Desktop on the hardware?

If the system disk (named UDinfo MD XXX, size is 1GB) is somehow re-formatted, system areas are overwritten, or disk becomes otherwise damaged, your system will be unable to boot properly. You will need to re-install the operating system and KillDisk Desktop software on the hardware to fix these issues.

To re-install the operating system and the software:

  • Insert KillDisk Desktop DVD (supplied in package) into DVD-ROM drive under any Windows environment
  • After auto-play launches Launcher.exe, click KillDisk Desktop Installation in Utilities section
  • Insert blank USB drive, select it in the list of devices
  • Click Start button to initialize the installation on your USB drive (all existing data on USB will be destroyed)
  • Plug in USB drive into the KillDisk hardware box, power on the system
  • Press F2 to enter the BIOS and set the USB HDD boot priority over internal system disk (UDinfo MDS XXX)
  • Save bootable configuration and reboot
  • Installation starts up and loads KillDisk Desktop files to the internal system disk (UDinfo MDS XXX)
  • After successful installation, KillDisk Desktop is automatically launched
  • Remove bootable USB drive and change BIOS boot priority back to the system disk (UDinfo MDS XXX)

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