Troubleshooting, Backup and System Recovery

In the event that you encounter technical difficulties with KillDisk Desktop, you may choose to either troubleshoot the system or recover the system. This section explains how each can be performed and measures you can take to ensure swift recovery from any catastrophic failure.


KillDisk Desktop is covered by 1 year of free support and updates by LSoft Technologies Inc. If you experience any issues with the system, be sure to contact us by phone and email and we will help resolve your issue. For technical issues, be sure to email us your hardware diagnostic file, detailed in this section.

System Backup

Once the system has been fully configured, this configuration may be imaged using the included Acronis True image application. This will create a restoration point to recover the system to its' ideal configuration in the future in the case of system failure or configuration changes.

System Recovery

System recovery can be performed in one of three ways, depending on the goal of the recovery and available restoration data. They will be outlined in this section as:
  • Reset to factory settings
  • Clean installation using bootable media
  • Rollback to previous configuration using Acronis True Image