KillDisk Sales Questions

Sales Support

Welcome to Customer Support Center: 1 (877) 403-8082

Contact Sales Support

Visit our Customer Communication Center for product information or use this feedback form.
Email: sales@lsoft.net

• How does the licensing work?
• What is the difference between the Site and Enterprise license?
• What is the difference between FREE and Professional versions?
• I have previously purchased an earlier version of the software. Can I download the latest version?
• I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
• I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.
• I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.
• How to update my current KillDisk software online?

How does the licensing work?

The software is licensed on per PC or per USB/CD/DVD/BD basis. Each license allows you to use the program on a single PC or from single USB/CD/DVD/BD. If you want to use the program to wipe 5 computers concurrently, you would need 5 installations on PC, or 5 USB/CD/DVD/BD to boot and run from and therefore you need 5 user licenses.

What is the difference between the Site and Enterprise license?

Single corporate license for business covers software usage just on one computer. A Site License allows for unlimited usage of the program at one physical location, whereas an Enterprise License allows using the software without of any limitations at all company's offices and branches (worldwide).

What is the difference between FREE and Professional versions?

Professional version in addition to all features of FREE version supports more than one hard drive and user can specify number of passes for data overwriting. Professional version of KillDisk is DoD 5220.22-M compliant.

I have previously purchased an earlier version of the software. Can I download the latest version?

Yes, you can. Please use the download access link that was emailed to you when you purchased the product. This link provides you option to get the latest version. You can also visit our Customer Communications Center https://secure.lsoft.net/clients/ to be able to re-download software and to renew the software subscription.

I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.

Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD your actual software product. You will automatically be given the latest edition of the software. An email will be sent to you with new registration keys and a download access link.

I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.

If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal You may wait for the transaction to clear or you may place a non e-check order through PayPal and contact us at sales@lsoft.net for assistance to cancel the first transaction.

I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.

The order information page contains a button which reads "Click to E-mail Me Registration Info". Please click this button and an email will be sent to you with your registration keys and download access link.

How to update my current KillDisk software online?

To update or re-download your KillDisk software go to the link below and follow the instructions: https://secure.lsoft.net/clients/